Terms & Conditions for Tuber Purchases

By visiting our site, you agree to the following terms and conditions:

ALL SALES ARE FINAL. Order cancellations or changes are not permitted.

The use of "bots" or auto-checkout software to cheat the dahlia wars is strictly prohibited. We have software to detect these programs and any orders placed using those programs will be canceled. We're adults - PLAY FAIRLY!

Dahlias aren't the easiest of plants to grow and we encourage you to become comfortable with growing them before investing your money into the pricey "unicorns". Please review both our TUBER APPEARANCE & EXPECTATIONS page and our CUSTOMER CONDUCT page as they are both part of our terms & conditions that you agree to by visiting our site.

We guarantee that each tuber will be:

Grown and harvested on our farm.
Hand divided with tools that are sanitized between each tuber.
Viable (as long as you don't kill it)
Will have a confirmed eye at the time it's sent to you. Sometimes eyes can be hard to detect, but we will never send you a blind tuber. Some tubers may already have sprouts and sprouts can occasionally pop off during shipping. This will not harm your tuber and does not mean that you were cheated in any way. When a sprout pops off a tuber, the tuber will send up 2-4 additional sprouts. This means even more stems and more flowers! Please note that we will never send you a tuber that we have used for cuttings.
True to variety - we confirm each variety's bloom on our farm before offering it for sale. If we didn't get bloom confirmation in front of our own eyes, we won't offer it for sale. We carefully stamp the variety name and a dragonfly on each tuber to assist with potential mislabels. We use waterproof ink that will not wash off. We are meticulous with our organization practices, but we're still human and acknowledge that mislabels may occasionally occur. We kindly ask that if you feel that you did not receive the variety you ordered that you take pictures and notify us with pictures no later than October 1st of the year purchased (preferably as soon as it blooms). We also kindly ask that when you lift the tubers, that you also rinse off the mother tuber and send us a picture of the variety name and dragonfly stamped on the tuber. This is in no way intended to convey distrust or irresponsibility, this just helps us to confirm if the error was on our end - in which case we will make it right. Occasionally critters can move tubers and may give the impression that you received a mislabel, which is another reason why we ask to see a picture of the mother tuber in question. Sadly, too many people try to take advantage of dahlia growers nowadays and we have to ask questions, as well as request proof, in order to avoid unwarranted and costly replacements. If it is determined that you received the wrong variety, we will send you a replacement in the fall or spring, depending on your preference.

REFUNDS prior to shipping: Unfortunately, we haven't yet figured out how to predict or control Mother Nature. If for some reason the tuber or cutting you purchased is no longer in viable condition when we go to ship your order, you will be refunded in full for that variety. You will receive a refund notification via email. As much as we wish we could individually contact each customer with an explanation of what happened to your particular tuber, we are unable to do so. Please just know that storage failure, gremlins, toddlers, dinosaurs, ninjas or a certain little dog named Sammy that eats tubers like a crackhead, and a multitude of other possibilities are the reason for the refund.

You, the recipient, are responsible for the following in order for our guarantees to apply:

If the weather is over 70 degrees or under 35 degrees at your location at the time your package is delivered, please bring your package inside within 30 minutes of being delivered. If a package gets put in an area where the sun is beating down on it, or in a hot mailbox, even 70 degree temps can cause your tubers/cuttings to cook inside the box. If temps are mild between 35-70 degrees, please make sure to bring your package inside within 6 hours of delivery. If you won't be home, please arrange for the post office to hold your packages or for a friend to get your mail.
If the box is damaged, please take pictures before opening it.
Open your package and inspect your tubers on the same day they arrive. Occasionally, damage to tubers can occur during shipping. If your tubers appear damaged, please take pictures immediately. We understand this can happen and will address it as long as you notify us, with pictures, within 24 hours of your package being delivered.
Notify us of any concerns within 24 hours of your package being delivered.

Complaints: Before issuing a complaint with us, please ask yourself if the issue in question is within the our control or if it’s actually up to Mother Nature. However, we will typically address damage that occurs during shipping as a courtesy (we may ask you to return those tubers before we replace/refund them). You are required to contact us first so we can determine the appropriate path of resolution. We are not responsible for, in control of, nor will we refund/replace for the following:

Any issue that arises after your tubers/cuttings have been in your possession for over 24 hours. You are responsible for not killing your tubers once you’ve received them.
Ugly, but perfectly good tubers. Please see our Tuber Appearance & Expectations page.
If your tubers don't come up after planting. We highly recommend that you pre-sprout your tubers using the baggie method with fresh potting mix (we recommend Sunshine Mix #4 or Promix BX), completely cover the tuber with potting mix and make sure the tuber is not touching the bag (do NOT leave the neck or crown exposed), do NOT add water, put in a dark location that's between 60-70 degrees (a drawer or cabinet works well), with the bag completely closed. Once you can see roots forming near the bottom of the bag, the tuber is ready to plant as long as you don't damage the roots during transplant. Do not water after planting until the tuber has sprouted 3-6 inchesabove the soil line and only water lightly until the tuber has been well-established.
Blooms with open centers. This can be caused by so many variables and is typically environmental. We will not sell tubers from plants that did not perform well on our farm. This is an issue that Mother Nature is responsible for and is outside of our control.
How your dahlia performs. Soil health, temperatures, rainfall, fertilizers, daylight hours, your location, insect pressure, humidity and many other factors that are out of our control can contribute to how your dahlia performs. We understand that is a risk, but it is a risk you accept when you decide to purchase dahlias. Please don't come at us because Mother Nature made you mad.
Issues caused by animals or insects (Trust us, every garden has invisible bugs. Some are beneficial and some are a nuisance.)
What you do with your tubers between when you receive them and when you plant them. Do NOT store them in the box they arrived in. They are packaged to ship safely, but are not intended to be stored the same way they are shipped.
Virus (please see our virus protocol)
Gall (please see our gall protocol)