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Please read our FAQ - Frequently Asked Questions, Terms and Conditions, Tuber Appearance & Expectations Guide and Customer Etiquette Guide before contacting us. If the answer to your question is already answered in the FAQ's or above links and you do contact us, we will reply with a link to the FAQ's solely for efficiency purposes. If the answer to your question is not answered in the information provided in the links above, we will directly reply to you within three business days (not including weekends - please respect our family time). Thank you!